Getting help

Email: support@etiakorp.com

In-app: open Filing a support case for the recommended path — it auto-attaches your tenant context so we can debug faster.

Ask Genesis: the help-and-support button in the app also offers Ask the assistant — an in-app product-help chat (Ask Genesis) that explains how to use any feature. It can't see or change your project data. Try it first for "how do I…" questions; keep support cases for things that look broken.

A few things that help us help you

  • Be specific. "It broke" is hard to act on. "Clicked Create on the Start fresh card and it stayed on 'Creating…' for two minutes, then nothing" is actionable.
  • Include rough timestamps. "Around 14:30 GMT+2 today" lets us find what was happening in the logs.
  • Screenshots help, especially for visual issues or error messages.
  • Don't include secrets (API keys, tokens) in reports. We don't need them and we can't unsee them.

Response times

This is an early-access product. Response times vary; we read everything.

  • Critical (you can't use the product) — best-effort within a few hours during business hours.
  • High (blocking) — within a business day.
  • Normal / Low — within a few business days.

Time zones are UTC+1 / UTC+2 (depending on daylight saving) for the core team.

What we don't do

  • No SLA in early access. When the product graduates, paid plans will carry SLAs.
  • No phone support. Email and in-app cases only.
  • No live chat with a human in v1. The conversation surface in the app is for talking to ARDS, not us; the Ask Genesis panel explains the product, it doesn't reach a person.

Security and abuse

For security issues (suspected vulnerabilities, data leaks, account compromise), email support@etiakorp.com with [SECURITY] in the subject. We'll route it directly to the platform team.

For abuse reports (someone else's tenant doing something it shouldn't), same address with [ABUSE] in the subject.

Feature requests

File them via a support case at severity Low or Normal. We track requests on our backlog and circle back when one ships.

Thanks for trying ARDS.